CUSTOMER HAPPINESS CHARTER

Our Commitment towards You:

At EDC, we are committed to providing exceptional services to our valued customers. Our Customer Charter outlines our commitment to quality, service, and transparency in all aspects of our business.

Our Mission

To work efficiently and effectively towards promoting and contributing to safer roads through innovation, collaboration, investment in new technologies and smarter operating and delivery models

To deliver the above we will strive towards delivering the following to our customers:

1. Courtesy and Professionalism:

• We will interact with you with courtesy, respect, and a friendly demeanor.
• You will receive top-quality service that is both fair and equitable.
• We will address your needs professionally and with the utmost dedication.
• Our services will be delivered by a collaborative and knowledgeable team that can meet your requirements.
• We provide services for female trainees, including female trainers, customer service, classrooms, and evaluations

2. Service Quality

We will offer exceptional service to individuals with special needs, ensuring the highest standards of care.

• Our services will be delivered by a collaborative and knowledgeable team that can meet your requirements.
• We commit to ensuring that all trainees receive our full attention during their training sessions to provide the highest quality instruction and support.
• We maintain the safety and security of our customers at the highest possible level, ensuring a safe and supportive learning environment.
• We will provide comprehensive training materials and resources.
• Efficiency and Responsiveness.
• We will streamline the steps needed to complete a service, making the process as simple and efficient as possible.
• We will provide you with precise information regarding service requirements and completion timelines.
• We will offer multi-channel services to ensure that we meet your needs at your convenience, whenever possible.

3. Confidentiality and Privacy

• We will communicate with you through social media and other smart channels in a professional and confidential manner.
• Your privacy is important to us, and your information will be kept strictly confidential and secure.
• Feedback and Continuous Improvement
• We continuously strive to improve our services based on your feedback. Your input helps us identify areas for enhancement and ensures we meet your evolving needs.
• We are committed to addressing your complaints and feedback in a timely manner

Our Expectations from You:

1. Respect and Communication

• Acknowledge and respect the efforts of our staff members who are here to assist you.
• Respond promptly to staff inquiries to help maintain timely service and quality.
• • Respect the Authority and its employees by following the guidelines and rules for using social media and other smart communication channels.

2. Preparedness and Compliance

• Prepare and submit all necessary documents required to complete your service.
• Notify us immediately of any changes to the information you’ve provided or if you notice any errors.
• Inform us promptly of any changes that could impact on the service being provided.
• Attend all scheduled training sessions on time.
• Trainees are responsible for paying full attention to the trainers during all training sessions.
• Trainees are responsible for wearing appropriate clothing in accordance with the EDC courtesy guidelines.
• Trainees are responsible for refraining from smoking within EDC premises and vehicles, except in designated smoking areas.